Customer Service Representative
5.
0 Osseo, MN Osseo, MN Full-time Full-time $58,000 a year $58,000 a year 1 hour ago 1 hour ago 1 hour ago Customer Service Representative/ Account Manager Ceramic Industrial Coatings, a leading regional manufacturer of paints and coatings in Osseo Minnesota, is growing and adding another Customer Service Representative/Account Manager.
This is a multifaceted position responsible for all Customer Service functions and internal Sales support.
This role reports to our Customer Service Manager/Supply Chain Manager.
Duties and Responsibilities include:
Account Management - Receiving, entering, and processing of customer orders.
Personal communication with assigned customers regarding status and details of orders.
Providing customers with sales and marketing documentation such as customer price lists, contracts, and customer specific project activities.
Communicating with customers on product enquiries and managing issues, lates, returns, credits, or replacement orders to ensure customer satisfaction.
Troubleshoot invoice/shipping issues as needed to ensure prompt and accurate updates/paperwork Interfacing with Manufacturing and Warehouse teams to ensure customers' orders are executed to their satisfaction.
Interfacing with other plant locations in regards to intercompany transfers and customer direct ships.
Actively participate in cross functional teams to improve customer satisfaction, sales processes, and facility performance.
Responsible for certification functions - relieving RM/packaging items and converting them into FG in the ERP system.
Backup for office activities and other tasks as deemed necessary.
Responsible to follow all safety procedures and practices.
Qualifications and Skills:
High School diploma or equivalent.
Minimum 3- 5 years of Customer Service experience - preferably in a manufacturing or distribution type environment.
Hands-on experience with using ERP computer systems for order entry and invoicing.
High level of competency in using Microsoft Office - Excel, Word, PowerPoint.
Characteristics of high energy, enthusiastic attitude with proven ability to thrive in a fast paced, multi-tasking environment.
Conflict Management.
Quick learner, able to retain details and accurately complete tasks first time right.
Must lead and adapt to frequent changes in work environment & prioritization.
Job Type:
Full-time Pay:
$58,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
5 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Osseo, MN Osseo, MN Full-time Full-time $58,000 a year $58,000 a year 1 hour ago 1 hour ago 1 hour ago Customer Service Representative/ Account Manager Ceramic Industrial Coatings, a leading regional manufacturer of paints and coatings in Osseo Minnesota, is growing and adding another Customer Service Representative/Account Manager.
This is a multifaceted position responsible for all Customer Service functions and internal Sales support.
This role reports to our Customer Service Manager/Supply Chain Manager.
Duties and Responsibilities include:
Account Management - Receiving, entering, and processing of customer orders.
Personal communication with assigned customers regarding status and details of orders.
Providing customers with sales and marketing documentation such as customer price lists, contracts, and customer specific project activities.
Communicating with customers on product enquiries and managing issues, lates, returns, credits, or replacement orders to ensure customer satisfaction.
Troubleshoot invoice/shipping issues as needed to ensure prompt and accurate updates/paperwork Interfacing with Manufacturing and Warehouse teams to ensure customers' orders are executed to their satisfaction.
Interfacing with other plant locations in regards to intercompany transfers and customer direct ships.
Actively participate in cross functional teams to improve customer satisfaction, sales processes, and facility performance.
Responsible for certification functions - relieving RM/packaging items and converting them into FG in the ERP system.
Backup for office activities and other tasks as deemed necessary.
Responsible to follow all safety procedures and practices.
Qualifications and Skills:
High School diploma or equivalent.
Minimum 3- 5 years of Customer Service experience - preferably in a manufacturing or distribution type environment.
Hands-on experience with using ERP computer systems for order entry and invoicing.
High level of competency in using Microsoft Office - Excel, Word, PowerPoint.
Characteristics of high energy, enthusiastic attitude with proven ability to thrive in a fast paced, multi-tasking environment.
Conflict Management.
Quick learner, able to retain details and accurately complete tasks first time right.
Must lead and adapt to frequent changes in work environment & prioritization.
Job Type:
Full-time Pay:
$58,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
5 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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